Terms of Service
Terms for using the website and requesting mobile Thai massage and wellness therapy services.
Service nature
Tonaoi Thai Therapy Ltd provides mobile Thai massage, relaxation massage, oil massage, stretching-based body therapy and general wellbeing treatments. Services are for relaxation and physical comfort support only.
No medical service
We do not provide medical diagnosis, regulated healthcare, physiotherapy, emergency care, legal advice, or guaranteed outcomes. If you have health concerns, injuries, pregnancy-related concerns or medical conditions, please consult a qualified healthcare professional before booking.
Bookings and fees
Appointments are only confirmed after service scope, location, timing and fee are agreed. Prices shown are guide ranges and may vary by appointment length, travel area and requested support.
Cancellation and refunds
If you need to cancel or reschedule, contact us as early as possible. Refund or rescheduling eligibility depends on notice period, preparation already completed, travel commitments and the specific service agreement. Missed appointments or late cancellations may be non-refundable.
Client responsibilities
- Provide accurate contact, location and health-related comfort information.
- Ensure a safe and suitable home environment for the visit.
- Treat therapists respectfully and follow agreed appointment boundaries.
Digital delivery / no shipping
This is a service website. We do not ship physical goods through this website. Appointment confirmations, support messages and documents may be delivered digitally by email or message.